Privacy Policy

PRIVACY POLICY

Tokachi Vineyard Co., Ltd. strictly manages and protects our customers’ personal information.

●Management of Personal Information

We take appropriate measures to prevent unauthorized access, loss, damage, alteration, or leakage of personal data, maintaining our security systems and providing staff training to ensure proper handling.

●Purpose of Use

Personal information provided by customers will be used to respond to inquiries, provide information, and send materials or emails from the Company.

●Disclosure to Third Parties

We will not disclose personal information to any third party except in the following cases:

  • With the customer’s consent
  • When outsourcing to a trusted partner to provide requested services
  • When disclosure is required by law

●Security Measures

We maintain strict security controls to ensure accuracy and safety of personal data.

●Customer Rights

Customers may request to review, correct, or delete their personal data after confirming their identity.

●Compliance and Review

We comply with Japanese laws and regulations regarding personal information and will continue to review and improve our policy as needed.

Inquiries Regarding Personal Information
Tokachi Vineyard Co., Ltd.
2 Naka-ku, Yanagimachi, Otofuke-cho, Kato-gun, Hokkaido,
TEL: 090-2696-2082
Email: t-nakamura6787@zpost.plala.or.jp

Notation based on the Specified Commercial Transactions Act, etc.

Seller:
Tokachi Vineyard Co., Ltd.
Representative Director:
Toshio Nakamura
Address:
4-10, Kita 14-chome, Tokachigawa Onsen, Otofuke-cho, Hokkaido 080-0262
Phone:
090-2696-2082
Email:
t-nakamura6787@zpost.plala.or.jp
Product Prices:
Sales prices are listed including consumption tax.Separate shipping charges may apply. Please refer to the price list for shipping charges.
Shipping:
Usually within 1–7 days after payment confirmation
Payment Methods:
credit card (VISA/Mastercard/JCB/American Express), mobile carrier, bank transfer, convenience store payment (Lawson, FamilyMart, Ministop, Seicomart), Pay-easy, or Amazon Pay.
Payment period:

Credit card, mobile carrier, Amazon Pay Payment is confirmed when you place your order.

Payment will be confirmed by bank transfer after the product order is placed.

Convenience Store Payment/Pay-easy
After placing your order, payment will be confirmed at a convenience store or online.

Pay ID Deferred Payment

  • Convenience store: Payment on the 10th of the following month after invoice: Payment fee: 350 yen (tax included)
  • Direct Debit: Withdrawal from designated account after invoice: Payment free: No payment free
Necessary costs other than the product price
  • Delivery costs will be charged depending on the delivery area.Price list here
Returns, Exchanges, Cancellations, etc.
  • Return Policy: Returns or exchanges are accepted only for defective or incorrect items within 7 days of receipt. Return shipping will be covered by the Company.
Alcohol Sales Manager Sign
Liquor Sales Manager: Toshio Nakamura
Certified Training Date: April 2, 2025
Next Renewal Deadline: April 1, 2028
Supervising Organization: Obihiro Retail Liquor Association